Four stages, twenty-eight weeks, one number.
Four weeks inside your operation: where the money, the hours and the risk actually go, measured against your own data, and a costed, sequenced plan the board can hold you to.
4 weeks · £45–65k, fixed · quoted before we start
The method
01Audit, where the money, the hours and the risk go · 4 wks
02Design, the answer, tested before it is built · 8 wks
03Delivery, the change, in production · 12 wks
04Handover, your team runs it · 4 wks
Total28 wks
Twenty-eight weeks, one to a cell.
Audit
where the money, the hours and the risk go
Week 1: access, data pull, shadowing begins
Week 2: the margin map and the process measurement
Week 3: the opportunity ledger, every candidate priced
Week 4: the sequence, presented to the board
Design
the answer, tested before it is built
Weeks 5–6: the target: operating model, process or system, on paper
Weeks 7–9: tested in one site, one queue or one segment
Weeks 10–11: the business case rebuilt on what the test showed
Week 12: the outcome and its measure agreed in writing
Delivery
the change, in production
Weeks 13–16: the first site, queue or system goes live
Weeks 17–20: rollout, worst-served first
Weeks 21–23: the run-rate measured against the baseline
Week 24: published inside the firm, whatever it says
Handover
your team runs it
Week 25: the operating model and the runbooks, written by your team
Week 26: first rehearsal: we watch
Week 27: second rehearsal: we say nothing
Week 28: the last invoice, and the date we check back
What each stage closes on.
01 Audit 4 wks
Opportunity ledger
Costed plan
where the money, the hours and the risk go
02 Design 8 wks
The design, tested in one site
The number, agreed
the answer, tested before it is built
03 Delivery 12 wks
The change, live
The run-rate, tracked
the change, in production
04 Handover 4 wks
Runbooks
The rehearsal, twice
your team runs it
The audit, how every engagement opens, whichever service it lands in.
A.01
Where the hours go
Process mapping on the floor, measured rather than remembered.
A.02
Where the margin goes
Contribution by segment, product and customer, rebuilt from the ledger.
A.03
The opportunity ledger
Every candidate move priced, ranked, and the ones we advise against marked.
A.04
The sequence
Twelve months, owners named, the first business case board-ready.
The engagement
Duration4 weeks
Fee£45–65k, fixed
TeamA partner and an analyst
ShapeTwo of ours, part-time from yours
You leave with4 weeks
- The opportunity ledger: every candidate, priced
- A 12-month sequence with owners
- The first business case, board-ready
In 19 of 64 audits the first recommendation was something we do not sell, a rota change, a pricing correction, a conversation with a supplier.
They designed themselves out of the engagement, on exactly the schedule they said they would.
Chief Technology Officer, Meridian Mutual
People & Organisation · outcome
92%