Commercial operating model at Ostro Retail Group
The pricing work needed a team to keep it true. A year later the team exists, was hired with us in the room, and runs without us.
People & Organisation · Ostro Retail Group
Where it sat in the method: stage 04, 4 weeks of the 28.
People & Organisation is stage 04 work. Every engagement opens with the audit whichever stage it lands in, and the roadmap from that audit is what priced this one.
The repricing had worked and would decay: prices tested once are wrong within a year. Ostro had no pricing function, and the category managers who had lived with the old prices were not the people to own the new ones.
An operating model with a pricing function of nineteen named roles and their decision rights, the scorecards and the interview loop with us in it, and the analysts taught on Ostro's own ledger rather than a case study. Handover rehearsed twice.
Nineteen roles hired and running within the year, no external contractors, and the margin gain from the repricing held through the second year.
19
roles hired and running, zero contractors
How it was measured
Measured as roles in the agreed operating model filled by permanent hires and running their decision rights unaided, at the twelve-month check. Stated this way because a figure without its method is a claim. Ask us for the workings: we will send them.
The engagement, on paper.
The record
ClientOstro Retail Group
SectorRetail & consumer
ServicePeople & Organisation
Year2026
Duration12 months, part-time
Fee£8–14k monthly
You leave with 12 months, part-time
An operating model with named roles and decision rights
A hiring plan and the interview kit
The handover, rehearsed twice
What People & Organisation hands over, whichever client bought it. This one is the version Ostro Retail Group runs now.
On the record
This client has not published a quote, and we did not write one for them.
The figure and its method are on this page; a reference call can be arranged if the figure matters to your decision.
Three more, the same sector first.
Range and pricing strategy at Ostro Retail Group
+3.4pp
gross margin, twelve months after repricing
The service behind itP.06
People & Organisation
Operating model, roles, hiring and capability: the work that makes us unnecessary, designed so your own team runs what we built within a year.
12 months, part-time · £8–14k monthly
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