Second year at Meridian Mutual
The handover year: their team took the copilot, the runbooks and the evaluation harness, and we stopped billing.
People & Organisation · Meridian Mutual
The engagement, on paper.
The record
ClientMeridian Mutual
SectorInsurance
ServicePeople & Organisation
Year2026
Duration12 months, part-time
Fee£8–14k monthly
You leave with 12 months, part-time
An operating model with named roles and decision rights
A hiring plan and the interview kit
The handover, rehearsed twice
What People & Organisation hands over, whichever client bought it. This one is the version Meridian Mutual runs now.
Three movements.
The challenge
The copilot worked and the invoice kept arriving. Meridian wanted the system without the consultancy attached to it, on a date.
The approach
A year of capability building: an operating model with named roles, the hiring plan and interview kit, teaching on their own system rather than a course dataset, and the handover rehearsed twice, the second time we said nothing.
The result
92% of claims are now triaged before a person opens them, and the team that runs it has no Tessel people in it.
92%
of claims triaged before a person
How it was measured
Measured as the share of claims receiving an automated route recommendation accepted without adjuster amendment, over the final quarter. Stated this way because a figure without its method is a claim. Ask us for the workings: we will send them.
Where it sat in the method: stage 04, 4 weeks of the 28.
People & Organisation is stage 04 work. Every engagement opens with the audit whichever stage it lands in, and the roadmap from that audit is what priced this one.
“They designed themselves out of the engagement, on exactly the schedule they said they would.”
The service behind itP.06
People & Organisation
Operating model, roles, hiring and capability: the work that makes us unnecessary, designed so your own team runs what we built within a year.
12 months, part-time · £8–14k monthly
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